Privacy Policy

Privacy Policy

Last updated: 12 September 2025

At GLIDEON™ (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Policy explains what we collect, how we use it, and the choices you have.

Who we are & how to contact us

Data Controller: GLIDEON™
Email: click.
If you are in the UK, you may also contact the ICO at ico.org.uk.

What data we collect

  • Identity & Contact — name, email, phone, billing & shipping address.
  • Order & Payment — items purchased, order totals, payment & transaction info (processed securely by our payment providers; we don’t store full card numbers).
  • Account — login details, saved addresses, preferences, wishlist.
  • Support — messages, attachments, return/refund details.
  • Usage & Device — IP address, browser, device, pages viewed, cookies, and analytics events.
  • Marketing — email/SMS preferences and interactions with our campaigns.

How we collect data

  • Directly from you when you browse, place an order, create an account, or contact support.
  • Automatically via cookies, pixels, and similar technologies.
  • From trusted partners (e.g., payment processors, shipping carriers, analytics & advertising partners).

Why we use your data (legal bases)

  • To fulfill your order — process payments, provide products, arrange shipping, and handle returns. (Contract)
  • Customer support — respond to queries and resolve issues. (Legitimate interests/Contract)
  • Account & site features — remember your settings and keep the store secure. (Legitimate interests/Consent for non-essential cookies)
  • Marketing — send offers and updates if you opt in; you can unsubscribe anytime. (Consent/Legitimate interests where applicable)
  • Analytics & improvement — understand performance and improve our products and site. (Legitimate interests/Consent for analytics cookies)
  • Legal & compliance — prevent fraud, keep records, and meet tax/consumer laws. (Legal obligation)

Sharing your data

We share data only with service providers that help us run our store, for example:

  • Shopify (store hosting, checkout, infrastructure)
  • Payment processors (e.g., Shopify Payments/Stripe, PayPal) to take payment securely
  • Fulfillment & shipping partners to deliver your order worldwide
  • Analytics & ads partners (e.g., Google Analytics/Ads, Meta) if enabled
  • Email/SMS marketing platforms (e.g., Klaviyo) if you subscribe

These providers process your data under our instructions and only as necessary to perform their services.

International transfers

We operate globally and may transfer data outside your country (e.g., to Canada/USA). Where we do, we rely on adequate safeguards such as adequacy decisions, Standard Contractual Clauses, or equivalent lawful mechanisms.

Cookies & tracking

Cookies help our site work and allow us to analyze use and personalize content. You can manage non-essential cookies via our cookie banner or your browser settings.

  • Essential — required for cart, checkout, and security.
  • Analytics — performance and usage metrics.
  • Marketing — ads personalization and measurement.

Marketing choices

  • Email: click “unsubscribe” in any message or contact us.
  • SMS: reply STOP to opt out.
  • Ads: you can adjust ad preferences on platforms you use and limit tracking in your browser/device.

Your rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Port your data to another service
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority (e.g., ICO in the UK)

To exercise your rights, email us here. We may need to verify your identity before fulfilling your request.

Data retention

We keep data only as long as necessary: typically the life of your account, the duration needed to fulfill your order and provide support, and for legal/record-keeping requirements (e.g., tax) afterwards.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No system is 100% secure; please keep your account credentials safe.

Children’s privacy

Our site is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child provided us data, contact us to delete it.

Region-specific disclosures

UK/EU (GDPR/UK-GDPR)

Your data controller is GLIDEON™ at the address above. Legal bases are listed in “Why we use your data.” You can complain to your local authority; in the UK this is the ICO.

California (CCPA/CPRA)

We do not sell personal information for money. We may “share” identifiers and internet/activity data for cross-context behavioral advertising when you accept marketing cookies. You can opt out via our cookie banner or by contacting us. You have the right to know, delete, correct, and to not be discriminated against for exercising these rights.

Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices—please review their policies.

Changes to this Policy

We may update this Policy from time to time. We will post the new version here and update the “Last updated” date.

Contact

Questions or requests? Email us here.