Shipping Info

Shipping Information

Fast dispatch, tracked delivery, and worldwide shipping.

🇬🇧 Free UK Delivery 🌍 Worldwide £12.90 Flat Rate 📦 Dispatch in 1–2 Business Days 🔎 Tracked Shipping

Shipping Rates

Destination Service Rate
United Kingdom Standard Tracked (2–4 business days) FREE
Europe, North America, Oceania, Asia, Rest of World International Tracked (5–12 business days*) £12.90 flat per order

*Remote areas may take longer. Delivery windows exclude weekends and public holidays.

Processing & Dispatch

  • Orders are typically processed within 1–2 business days.
  • During peak periods or sales, processing may extend by 1–2 days.
  • You’ll receive a shipping confirmation with tracking as soon as your order leaves our warehouse.

Tracking

All orders are shipped with tracked services. Tracking links will be emailed automatically. If you haven’t received one, please check your spam/junk folder or contact us with your order number.

Duties, Taxes & Customs

For orders shipped outside the UK, customs duties, import taxes, or handling fees may be charged by your local customs authority. These costs are the customer’s responsibility. We cannot mark orders as “gift” or lower the value on customs forms.

Address Changes & Delivery Issues

  • Wrong address? Reach out ASAP—if your parcel hasn’t shipped, we’ll update it. After dispatch, changes are not guaranteed.
  • Missed delivery or returned to sender: We can re-ship once it’s back with us (re-shipping fees may apply for international orders).
  • PO Boxes: Some carriers don’t deliver to PO Boxes internationally. Please provide a full street address if possible.

Packaging

We use protective, minimal packaging to reduce waste while keeping your items safe in transit.

FAQ

When will my order ship?
Within 1–2 business days. You’ll get a tracking email once it’s on the way.
How long is delivery?
UK: 2–4 business days after dispatch. International: typically 5–12 business days depending on destination and customs.
Do you offer free shipping?
Yes—free delivery within the UK. International shipping is a flat £12.90 per order.
Will I pay customs fees?
International orders may incur customs/import fees charged by your local authority. These are not included in our prices.
Need help?
Message us via the Contact page with your order number and we’ll get back to you quickly.

Last updated: 11 September 2025